Canada terms for legal use of services

By creating an account on Almabet, you agree to these Terms, our Privacy Policy, and any rules published for specific products or promotions. You must read them before using the services.

• Eligibility and legal age:
  • You must be physically located in a Canadian province or territory where private online betting is permitted by law at the time of play.
  • Minimum age is 19, or 18 in Alberta, Manitoba, and Québec. You are responsible for complying with local law.
  • Betting services may be unavailable in Ontario unless the operator is registered by the AGCO and operates under an agreement with iGaming Ontario.
• Registration and verification:
  • You agree to provide accurate information during registration and keep it current.
  • One account per person. Shared, proxy, or third‑party accounts are prohibited.
  • Identity, age, and address checks (KYC) are required before access to certain services, deposits, or withdrawals.
• Proper use of services:
  • You will not use bots, scripts, scraping, or any method that gives an unfair advantage.
  • You will not attempt to bypass geolocation, self-exclusion blocks, or security controls.
  • You will use the account solely for personal entertainment and lawful betting.
• Content and intellectual property:
  • Site content, odds displays, trademarks, and software are protected by intellectual property laws.
  • You may not copy, distribute, or modify platform content except as permitted by law or express licence.
• Changes to Terms:
  • Almabet may update these Terms. Continued use after notice or posting of changes constitutes acceptance.
• Liability limits:
  • Services are provided on an “as available” basis. To the fullest extent permitted by law, we exclude liability for indirect or consequential loss.
  • We are not liable for interruptions, data loss, or delays caused by third parties, network providers, or events outside our control.
• Governing law and disputes:
  • Applicable law and dispute resolution may vary by province and the contracting entity identified during registration and in your account records.
• Bonuses:
  • Any bonus or promotion is subject to specific rules that govern eligibility, wagering requirements, and expiry.

• Eligibility to place a bet:
  • You must pass age, location, and KYC checks and hold a valid account in good standing.
  • Betting is offered only where permitted by provincial law.
• Acceptance of bets:
  • A bet is accepted when it appears as “accepted/placed” in your bet history and a unique ticket ID is issued.
  • Odds are those displayed at the time of acceptance. Pending or timed bets are not guaranteed until confirmed.
  • We may refuse, limit, or partially accept a bet for risk or regulatory reasons.
• Minimums and maximums:
  • Minimum and maximum stake or payout limits apply per market, event, and customer profile. Current limits are shown in the bet slip or market rules.
  • Accepted currency is CAD. Where currency conversion is required, the rate is based on the payment provider’s rate at the time of processing.
• Settlement and calculation:
  • Bets are settled on the official result declared by the relevant governing body at or shortly after the event’s completion.
  • If an event is postponed or abandoned and not completed within 72 hours (or the timeframe stated in market rules), bets may be void unless the market outcome has been determined.
  • Dead heat rules may apply, resulting in proportional payouts based on the number of winners.
  • Rounding may occur to the nearest cent. Display odds may be fractional or decimal; settlement is based on decimal equivalents.
• Errors and palpable mistakes:
  • If an obvious pricing or market error occurs, affected bets may be void or settled at the correct odds.
• Cash Out and edits:
  • Cash Out availability is not guaranteed and may be suspended for market, technical, or regulatory reasons. Cash Out values are estimates until confirmed.
• Restrictions:
  • Betting restrictions may apply to certain events, markets, or bet types, including in‑play betting and player‑specific markets.
  • Use of bonuses for prohibited markets or hedging to bypass wagering requirements is not allowed.
• Cancellations and voids:
  • A bet cannot be cancelled by the customer once accepted. We may void a bet where required by law, in case of error, self‑exclusion, or integrity concerns.

• Funding your account:
  • Supported methods may include Interac, Visa, Mastercard, bank transfer, and approved e‑wallets. Available options vary by province and KYC status.
  • Minimum and maximum deposit limits apply per method and may be shown in the cashier.
  • Funds must come from a payment method held in your name. Third‑party payments are not permitted.
• Withdrawals:
  • We may pay withdrawals to the original funding method where possible. Alternative methods may require enhanced checks.
  • Standard processing targets: 0–24 hours for internal review after approval, plus payment‑provider timelines. Public holidays and extra verification may extend timeframes.
  • Minimum and maximum withdrawal limits apply and are displayed in the cashier.
• Fees and currency:
  • We do not charge fees for most deposits or withdrawals; your bank or wallet may apply currency exchange or service charges.
  • All transactions are processed in CAD unless stated otherwise.
• KYC/AML security:
  • Before any withdrawal, we may require identity, age, address, payment ownership proof, and source‑of‑funds or source‑of‑wealth documentation.
  • Multiple small deposits, rapid turnover, or atypical activity may trigger additional checks.
• Transaction rules and restrictions:
  • Chargebacks or payment reversals may result in account suspension and recovery of costs.
  • We may require reasonable wagering of deposited funds before withdrawal to meet anti‑money laundering obligations.
  • Bonuses are subject to bonus terms, including wagering requirements, expiry, and maximum payout caps.
• Cancellations:
  • Pending deposits cannot be cancelled after submission to the payment provider.
  • Withdrawal requests may be cancelled by you only while shown as “pending” in the cashier.

Processing guidance (indicative)

Almabet supports responsible gambling and provides controls to help you manage your play.

• Player protection tools:
  • Deposit, loss, stake, and session limits set by day, week, or month.
  • Reality checks and time‑outs (short breaks from betting).
  • Self‑exclusion for defined periods or indefinitely; we will block your account during exclusion.
  • Optional product blocks for specific categories or events.
  • Access to your account history to review bets, wins, losses, and bonuses.
• How to activate:
  • Limits and exclusions can be set in your account or by contacting customer support. Proof of identity may be required to apply or lift controls.
• Provincial exclusions:
  • Where a provincial self‑exclusion program applies, we will take reasonable steps to honour applicable exclusions.
• Support and resources:
  • Responsible Gambling Council (responsiblegambling.org)
  • ConnexOntario (connexontario.ca) for mental health, addiction, and gambling support in Ontario
  • Gambling Support BC (gov.bc.ca/gamblingresponsibly)
  • Alberta Health Services Addiction & Mental Health (albertahealthservices.ca)
  • Gamblers Anonymous (gamblersanonymous.org) and Gam‑Anon (gamanon.org) for peer support

If gambling is affecting your life or the life of someone close to you, consider self‑exclusion and seek professional help.

We maintain controls to meet obligations under Canada’s Proceeds of Crime (Money Laundering) and Terrorist Financing Act and related guidance from FINTRAC.

• Verification (KYC):
  • We verify identity, age, address, and payment ownership. We may request photo ID, proof of address, and payment statements.
  • Enhanced due diligence may be required for higher risk profiles or large transactions, including source‑of‑funds or source‑of‑wealth checks.
• Monitoring and detection:
  • Automated and manual reviews monitor deposits, withdrawals, bets, bonuses, and account activity for unusual patterns.
  • Triggers include rapid in‑and‑out movements, use of third‑party methods, linked accounts, or activity inconsistent with stated profile.
• Reporting and cooperation:
  • We may file suspicious transaction reports with FINTRAC and cooperate with lawful requests from regulators and law enforcement.
• Consequences of non‑compliance:
  • We may delay or refuse transactions, freeze funds, restrict features, or close accounts where we suspect a breach of AML rules or our Terms.
  • Failure to provide requested documents may result in suspension or termination.

We handle personal information in accordance with applicable Canadian privacy laws, including PIPEDA and, where applicable, substantially similar provincial statutes.

• Data we collect:
  • Registration details, identity documents, and contact information.
  • Location, device, and log data needed for account security and legal compliance.
  • Payment and transaction records, betting history, bonuses activity, and communications with support.
  • Preference data, cookies, and similar technologies for fraud prevention and service performance.
• How we use data:
  • Provide and manage your account and services, settle bets, and pay withdrawals.
  • Meet legal obligations, including KYC/AML, fraud prevention, and self‑exclusion enforcement.
  • Improve performance, conduct analytics, and maintain security.
  • Send service messages; marketing communications only where permitted by law and your preferences under CASL.
• Sharing:
  • Service providers (payments, verification, security), regulators, law enforcement, and affiliated entities where required and lawful.
  • Cross‑border transfers may occur under contractual safeguards.
• Your rights:
  • Request access to and correction of your personal information.
  • Withdraw consent to optional processing, subject to legal or contractual restrictions.
  • Request deletion where no legal retention obligation applies.
  • Opt out of marketing at any time through account settings or support.
• Retention and security:
  • We retain data only as long as needed for the purposes set out above and to meet legal requirements.
  • For privacy requests, contact our Support team and ask for the Privacy Office; we will respond within a reasonable time.

We maintain technical and organisational measures to protect accounts, transactions, and systems.

• Technical protections:
  • Transport Layer Security (TLS) encryption, hardened hosting, and strict access controls.
  • Hashing and tokenisation of sensitive data where applicable.
  • Continuous monitoring, logging, and anomaly detection across critical services.
• Account controls:
  • Strong password requirements and optional two‑factor authentication (2FA).
  • Automatic session timeouts and device management features.
  • Alerts for key changes to your account or security settings.
• Operational safeguards:
  • Staff training, least‑privilege access, and vendor risk assessments.
  • Independent testing, vulnerability management, and incident response procedures.
• Your responsibilities:
  • Keep credentials confidential, enable 2FA, and use trusted networks and devices.
  • Notify support immediately if you suspect unauthorised use or see activity you did not initiate.