Help when you need it, 24/7

Live chat is the fastest way to reach an agent. Use Almabet live support for real-time help right on the website or app.

• How to start
  • Tap the Chat icon at the bottom-right of the website or in the app.
  • Or open the Help Centre and select Chat now.
  • Sign in first so the agent can view your account details securely.
  • Hours: 24/7. Languages: English and French.
• Best for
  • Login or 2-step verification problems.
  • KYC document checks and account review.
  • Deposits, Interac e-Transfer, card or e-wallet questions.
  • Withdrawals and processing status.
  • Bonus or promotion questions.
  • Game support, crashes, or bet settlement checks.
• Response time
  • First reply: under 2 minutes in most cases.
  • Simple fixes: 5 to 15 minutes.
  • Escalations: you will get a case number and updates by chat or email.
• Tips for faster help
  • Describe the issue in one sentence first, then add details.
  • Include your username and the time of the problem.
  • Add screenshots of error messages if possible.
  • Share device, browser or app version, and province.
  • For payments, include the amount, method, and last 4 digits of the card if used. Never share full card numbers or your password.
  • Keep the chat window open until the agent confirms the next step.

Email support is best when you want a written trail or need to attach files. Use it for non-urgent questions or detailed cases.

• How to send
  • Use the support email link in the Help Centre to open your email app or submit the contact form.
  • Include your username, province, and a clear subject line.
  • Attach photos or PDFs of any error, receipt, or KYC document.
• Best for
  • KYC or account review submissions.
  • Dispute requests and compliance questions.
  • Detailed payment investigations.
  • Feedback or accessibility requests.
• Where to send
  • General inquiries: use the support email shown in the Help Centre.
  • Payments and withdrawals: choose the Payments category in the form so it reaches the right team.
  • Security or account lock: select the Security category.
• Response time
  • First reply: 2 to 12 hours, 24/7.
  • Complex reviews: 24 to 48 hours, depending on checks.
• Tips for faster email answers
  • Subject line: one issue only, for example, “Interac deposit on 12 Sept not received.”
  • Include timestamps, amounts, and transaction IDs if available.
  • Send from the email linked to your account.
  • Keep all replies in the same thread to preserve history.

Phone support gives direct contact for time-sensitive problems. Expect identity checks at the start for your security.

• How to call
  • Use the toll-free helpline number shown in the Help Centre after sign-in.
  • A call-back option may be available during high volume.
  • Hours: helpline number is available 24/7 for Canada.
• Best for
  • Account lockouts or urgent verification.
  • Payment holds or withdrawal escalations.
  • Responsible gaming or self-exclusion help.
• Support details
  • Look for the free number and any regional support number on the Help Centre page.
  • If you use call-back, keep your phone available and unmuted.
• Response time
  • Queue: 1 to 3 minutes in most cases.
  • Resolution: many calls complete in 10 to 20 minutes; escalations may take longer.
• Tips for faster phone support
  • Have your username and photo ID nearby for verification.
  • Call during off-peak times such as early morning local time.
  • Be ready to confirm recent transactions or last login time.
  • Never share your password or full card number on a call.
• Note on privacy
  • Calls may be recorded for quality and security.

Messaging apps and social networks are useful for quick updates and general questions. Use only verified links from the website footer or Help Centre to contact the support team.

• Platforms
  • WhatsApp and Telegram: tap the verified buttons in the Help Centre to open a secure chat.
  • Facebook Messenger: send a message from the verified page linked on the website.
  • X (Twitter): send a direct message to the verified profile.
• Best for
  • Service updates and basic questions.
  • Follow-ups on an existing case number.
  • Reporting a site or app outage you see.
• Response time
  • Typical first reply: 15 to 60 minutes.
  • Case-specific issues may be moved to chat, email, or phone for verification.
• Tips for effective messaging
  • Share your case number if you have one.
  • Do not post personal info publicly. Use private messages only.
  • Avoid sending sensitive documents over public channels.
  • If asked for verification, you will be redirected to chat or email for a secure check.

Technical support handles errors, failed payments, login issues, and game problems. The team works with payments, risk, and providers to find the answer.

• How to reach technical support
  • Start a live chat and ask for a technical agent.
  • Use the Help Centre form and choose Technical Support as the category.
  • For priority cases, agents may call you using the phone details on your account.
• Common issues handled
  • Login, 2FA, or device trust prompts not working.
  • Geolocation or location permission errors.
  • Interac e-Transfer pending or card declines.
  • E-wallet delays or duplicate charges.
  • Game crashes, spins stuck, settlement delays, or bet not found.
  • App update or install problems.
• Response and resolution
  • First response: live chat in minutes, form in a few hours.
  • Many fixes happen on the spot; others need logs from providers.
  • Typical resolution window: 1 to 24 hours; complex provider cases may take longer.
• What to include for faster fixes
  • Timestamp of the issue, province, and time zone.
  • Device model, OS version, browser or app version, and internet type.
  • Error code, screenshot, or screen recording.
  • Transaction amount, method, and reference if it concerns payments.
  • Steps to reproduce the issue if possible.
• Security notes
  • Support will never ask for your password or full card number.
  • Files are stored securely and used only for troubleshooting.

VIP and high-tier players get priority access to customer service. A dedicated channel shortens queues and speeds up reviews.

• How to access
  • Use the VIP hub after sign-in for priority chat and the dedicated support email.
  • The VIP support number appears in the VIP area for your tier.
  • Your VIP manager can arrange call-backs on request.
• Who qualifies
  • Eligibility is based on tier level and account history.
  • Priority applies to account, payment, and game issues.
• Response time
  • Priority chat: usually under 30 seconds.
  • Calls: 60 seconds or less in most cases.
  • Email: 1 hour for first reply.
• Tips to get the most from VIP support
  • Keep ID and payment methods verified in advance.
  • Use the priority channels listed in the VIP hub to skip standard queues.
  • Keep contact info up to date so call-backs connect on the first try.
  • For large withdrawals, add documents early to speed compliance checks.